Terms of service
Welcome to Sassy Kitty™.
The terms “we”, “us” and “our” refer to Sassy Kitty™. Sassy Kitty™ operates this store and website, including all related information, content, features, tools, products and services, in order to provide you with a curated shopping experience.
Our store is powered by Shopify, which enables us to provide the Services to you.
These Terms of Service, together with any policies referenced here, describe your rights and responsibilities when you visit, browse, interact with, or purchase from our website.
Please read these Terms carefully. They include important information about your legal rights, orders, shipping, returns, warranties, and limitations of liability.
By visiting, interacting with, or using our website and Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree with these Terms or our Privacy Policy, you should not use or access our Services.
SECTION 1 - ACCESS AND ACCOUNT
By using our Services, you represent that you are at least the age of majority in your province, state, or country of residence, or that you have given consent for any minor dependent using the Services on a device you own, purchase, or manage.
To use certain parts of the Services, including placing an order, you may be asked to provide information such as your name, email address, billing address, shipping address, payment details, and phone number.
You agree that all information you provide is accurate, current, and complete. You are responsible for keeping your account credentials secure and for all activity under your account.
You may not transfer, sell, assign, or license your account to another person.
SECTION 2 - OUR PRODUCTS
We make every effort to describe and display our products accurately.
However, product colours, scale, and appearance may vary slightly depending on your screen, device settings, lighting, and display configuration.
Product descriptions, pricing, availability, and promotions may change at any time without notice.
We reserve the right to discontinue any product at any time and to limit quantities available to any person, geographic region, or jurisdiction, where permitted by law.
Nothing in this section limits your rights under applicable consumer protection laws if a product is damaged, defective, incorrect, not delivered, or materially different from what was described.
SECTION 3 - ORDERS
When you place an order, you are making an offer to purchase.
Your order is not accepted until we confirm acceptance and process your payment. We reserve the right to accept, decline, cancel, or limit an order where permitted by law, including where there is suspected fraud, product unavailability, pricing error, payment issue, shipping restriction, or an error in the information provided.
Please review your order carefully before submitting it. Once an order is accepted, we may not be able to cancel or change it before fulfillment.
If we make a change to, cancel, or decline an order, we will attempt to notify you using the email address, billing address, shipping address, or phone number provided at checkout.
Your purchases are subject to our Shipping & Returns Policy.
You represent that your purchase is for personal or household use and not for commercial resale or unauthorized export.
SECTION 4 - PRICES, TAXES, AND BILLING
Prices, discounts, and promotions are subject to change without notice.
The price charged for a product will be the price shown at the time your order is placed, as reflected in your order confirmation.
Unless expressly stated otherwise, posted prices do not include shipping charges, handling charges, customs duties, brokerage fees, import taxes, VAT, or other charges imposed by your destination country.
Applicable taxes, shipping costs, and available delivery options will be shown at checkout before you complete your purchase, where they can be determined in advance.
Prices are displayed in the currency shown on the website or at checkout. If your payment method uses a different currency, your bank, card provider, or payment provider may apply exchange rates or additional fees.
You agree to provide current, complete, and accurate purchase, payment, billing, and shipping information for all purchases.
You represent and warrant that you are authorized to use the payment method provided and that charges incurred by you will be honoured by your payment provider.
SECTION 5 - SHIPPING AND DELIVERY
Shipping, processing, delivery estimates, destinations, shipping costs, and related terms are described in our Shipping & Returns Policy and at checkout.
Delivery times are estimates only unless expressly stated as guaranteed.
We are not responsible for delays caused by carriers, customs processing, incorrect or incomplete addresses, public holidays, weather, high-volume periods, or events outside our reasonable control.
If your order is lost, undelivered, damaged, defective, incorrect, or materially different from what was described, we will review the issue and work with you in accordance with our Shipping & Returns Policy and applicable law.
Nothing in these Terms removes any delivery, cancellation, refund, or consumer protection rights you may have under applicable law.
SECTION 6 - RETURNS, REFUNDS, AND CANCELLATIONS
Returns, refunds, exchanges, cancellations, damaged items, incorrect items, missing items, lost shipments, and packages marked as delivered are handled according to our Shipping & Returns Policy.
For change-of-mind returns, customers are responsible for return shipping costs unless otherwise stated or required by law.
Original delivery charges are non-refundable for change-of-mind returns unless required by applicable law.
If an order issue is confirmed, such as damage, defect, incorrect item, missing included parts, confirmed loss in transit, non-delivery, or a product materially different from what was described, we will work with you to make it right in accordance with our policy and applicable law.
SECTION 7 - INTELLECTUAL PROPERTY
Our Services, including but not limited to trademarks, brand names, text, images, graphics, product photography, videos, audio, layout, design, product names, and website content, are owned by Sassy Kitty™, its affiliates, partners, suppliers, or licensors, and are protected by applicable copyright, trademark, and intellectual property laws.
These Terms allow you to use the Services for personal, non-commercial use only.
You may not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, sell, resell, scrape, or transmit any material from the Services without our prior written consent, except as permitted by law.
Sassy Kitty™, product names, logos, designs, slogans, and related branding may be trademarks or trade names of Sassy Kitty™ or its licensors. You may not use them without prior written permission.
Shopify’s name, logo, product and service names, designs, and slogans are trademarks of Shopify. All other names, logos, product names, service names, designs, and slogans appearing on the Services are the property of their respective owners.
SECTION 8 - OPTIONAL TOOLS
We may provide access to tools, features, apps, or services offered by third parties.
We do not monitor or control all third-party tools and provide access to them “as is” and “as available” without warranties, representations, or conditions of any kind, except where required by law.
Your use of optional third-party tools is at your own discretion and risk. You should review and understand the terms provided by the relevant third-party provider.
We may also introduce new features, tools, or resources in the future. Such features will also be considered part of the Services and subject to these Terms.
SECTION 9 - THIRD-PARTY LINKS
The Services may contain links, materials, integrations, or functionality provided by third parties.
We are not responsible for examining or evaluating the content, accuracy, policies, practices, or availability of third-party websites or services.
If you access third-party links or services, you do so at your own risk.
Complaints, claims, concerns, or questions regarding third-party products or services should be directed to the relevant third party.
SECTION 10 - RELATIONSHIP WITH SHOPIFY
Sassy Kitty™ is powered by Shopify, which enables us to provide the Services to you.
However, any sales and purchases you make through our store are made directly with Sassy Kitty™.
By using the Services, you acknowledge that Shopify is not responsible for any aspect of any sale between you and Sassy Kitty™, including any injury, damage, loss, return, refund, delivery issue, or product issue resulting from products purchased from our store, except where Shopify is legally responsible under applicable law.
SECTION 11 - PRIVACY POLICY
Personal information collected through the Services is handled according to our Privacy Policy.
Because our store is powered by Shopify, Shopify may also collect and process personal information about your access to and use of the Services in order to provide and improve the Services.
Information you submit through the Services may be transmitted to Shopify and to third-party service providers that help us operate our store, process payments, fulfill orders, deliver products, provide customer support, prevent fraud, and improve our Services.
Please review our Privacy Policy for more information.
SECTION 12 - FEEDBACK, REVIEWS, AND SUBMISSIONS
If you submit, upload, post, email, or otherwise share reviews, photos, videos, ideas, suggestions, feedback, proposals, comments, or other content with us, you grant us a worldwide, royalty-free, sublicensable license to use, reproduce, modify, publish, distribute, display, and share that content for purposes related to operating, improving, and promoting our Services, where permitted by law.
You represent that you own or have the necessary rights to submit the content and that your submission does not violate the rights of any third party.
You agree that your submissions will not contain unlawful, abusive, defamatory, obscene, misleading, harmful, or malicious content, or any virus, malware, or other harmful code.
We may monitor, edit, or remove submissions at our discretion, but we are not obligated to do so.
SECTION 13 - ERRORS, INACCURACIES, AND OMISSIONS
Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times, availability, or other details.
We reserve the right to correct errors, inaccuracies, or omissions, and to change, update, or cancel orders if information is inaccurate, where permitted by law.
If an order is affected by a material error, we will attempt to notify you using the contact information provided at checkout.
SECTION 14 - PROHIBITED USES
You may use the Services only for lawful purposes.
You may not use the Services:
For any unlawful, fraudulent, harmful, or malicious purpose.
To violate any applicable international, federal, provincial, state, or local law.
To infringe our intellectual property rights or the rights of others.
To harass, abuse, insult, harm, defame, slander, intimidate, or discriminate against any person.
To submit false or misleading information.
To transmit viruses, malware, or harmful code.
To send spam, phishing messages, or unauthorized advertising.
To impersonate another person or entity.
To interfere with or bypass security features of the Services.
To scrape, copy, extract, sell, resell, or exploit any part of the Services without permission.
To use bots, crawlers, scrapers, automated tools, or AI agents in a way that disrupts, abuses, or harms the Services.
We reserve the right to suspend, restrict, or terminate access to the Services if we determine that these Terms have been violated.
SECTION 15 - AUTOMATED TOOLS AND AGENTS
This section applies if you use, allow, enable, or cause the deployment of any bot, crawler, scraper, automated tool, AI agent, or other software that accesses, uses, or interacts with the Services.
Automated tools may not access, use, or interact with the Services in a way that violates these Terms, bypasses technical restrictions, conceals the automated nature of the activity, circumvents CAPTCHAs or similar controls, places unreasonable load on the Services, or collects information without authorization.
We may block, limit, restrict, or otherwise control automated access to the Services at any time.
SECTION 16 - TERMINATION
We may terminate or suspend your access to the Services, or any part of them, at any time where permitted by law, including if we believe you have violated these Terms.
You remain responsible for any amounts due up to and including the date of termination.
The sections of these Terms that by their nature should survive termination will continue to apply, including Intellectual Property, Feedback, Disclaimer of Warranties, Limitation of Liability, Indemnification, Governing Law, Privacy Policy, and any payment obligations.
SECTION 17 - DISCLAIMER OF WARRANTIES
The Services and all information available through the Services are provided for general information and shopping purposes.
We do not guarantee that the Services will be uninterrupted, timely, secure, error-free, or free from viruses or other harmful components.
Except as expressly stated by Sassy Kitty™ or required by applicable law, the Services and products offered through the Services are provided “as is” and “as available,” without warranties or conditions of any kind, either express or implied.
Some jurisdictions do not allow certain warranty disclaimers or limitations, so some of the above may not apply to you.
Nothing in these Terms limits any warranty, guarantee, or consumer protection right that cannot be excluded under applicable law.
SECTION 18 - LIMITATION OF LIABILITY
To the fullest extent permitted by law, Sassy Kitty™, Shopify, and our respective affiliates, partners, officers, directors, employees, agents, contractors, service providers, suppliers, and licensors will not be liable for any indirect, incidental, punitive, special, or consequential damages, including lost profits, lost revenue, lost savings, loss of data, replacement costs, or similar damages arising from your use of the Services or any products purchased through the Services.
To the fullest extent permitted by law, our total liability for any claim relating to the Services or a product purchased through the Services will not exceed the amount you paid for the product or order giving rise to the claim.
Some jurisdictions do not allow certain limitations of liability, so some of these limitations may not apply to you.
Nothing in these Terms limits liability that cannot be limited under applicable law.
SECTION 19 - INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Sassy Kitty™, Shopify, and our respective affiliates, partners, officers, directors, employees, agents, contractors, service providers, suppliers, and licensors from any losses, damages, liabilities, claims, or expenses, including reasonable legal fees, arising from:
Your breach of these Terms.
Your violation of any law or the rights of a third party.
Your misuse of the Services.
Your submissions, feedback, reviews, or content.
We will notify you of any indemnifiable claim where required. We may control the defence and settlement of the claim, but we will not settle any claim requiring non-monetary obligations from you without your consent, not to be unreasonably withheld.
SECTION 20 - SEVERABILITY
If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision will be enforced to the fullest extent permitted by law, and the unenforceable portion will be considered severed from these Terms.
The remaining provisions will continue in full force and effect.
SECTION 21 - WAIVER AND ENTIRE AGREEMENT
Our failure to exercise or enforce any right or provision of these Terms does not constitute a waiver of that right or provision.
These Terms, together with any policies posted on our website, constitute the entire agreement between you and us regarding your use of the Services and supersede any prior or contemporaneous agreements, communications, or proposals between you and us.
Any ambiguities in these Terms will not be interpreted against the drafting party.
SECTION 22 - ASSIGNMENT
You may not transfer, assign, or delegate these Terms or your rights or obligations under them without our prior written consent.
We may transfer, assign, or delegate these Terms and our rights and obligations where permitted by law, including in connection with a business transfer, sale, merger, restructuring, or change in service providers.
SECTION 23 - GOVERNING LAW
These Terms and any separate agreements through which we provide Services to you are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable therein, unless the laws of your province, state, country, or region require otherwise.
Nothing in this section limits any mandatory consumer protection rights you may have in your place of residence.
For Québec consumers, nothing in these Terms requires you to waive the jurisdiction of Québec courts where Québec consumer protection law gives you that right.
SECTION 24 - HEADINGS
The headings used in these Terms are included for convenience only and do not limit or otherwise affect these Terms.
SECTION 25 - CHANGES TO THESE TERMS
You can review the most current version of these Terms at any time on this page.
We reserve the right to update, change, or replace any part of these Terms by posting updates on our website.
Where required by law, we will notify you of material changes.
Your continued use of or access to the Services after changes are posted means you accept the updated Terms, except where further notice or consent is required by law.
SECTION 26 - CONTACT INFORMATION
Questions about these Terms of Service should be sent to:
hello@sassy-kitty.com