Refund policy
Refund Policy
Sassy Kitty™ has standards. Reasonable ones, mostly.
Contact
For any return or refund questions, contact us at:
Please include your order number so we can help you faster.
Returns
We have a 15-day return policy for change-of-mind returns. This means you have 15 days after receiving your Sassy Kitty™ to request a return.
To be eligible for a change-of-mind return, your item must be unused, in the same condition that you received it, with any included accessories, tags, and original packaging. You’ll also need the receipt or proof of purchase.
To start a return, contact us at hello@sassy-kitty.com before sending anything back.
Items sent back without first requesting a return may not be accepted.
Return Shipping
For change-of-mind returns, customers are responsible for the cost of return shipping.
If we provide a return shipping label, the cost of that label will be shared with you before you agree to use it, and may be deducted from your refund.
We recommend using a trackable shipping service. We are not responsible for return packages lost in transit unless required by applicable law.
Original Delivery Charges
Original delivery charges are non-refundable for change-of-mind returns, unless required by applicable law.
If your full order is refunded because of a confirmed issue, confirmed non-delivery, damage, defect, incorrect item, missing included parts, or another justified order problem, original delivery charges will also be refunded where required by law or appropriate under the circumstances.
Damaged, Defective, or Incorrect Orders
Please inspect your order when it arrives and contact us as soon as possible if your item is damaged, defective, incorrect, missing included parts, or materially different from what was described.
Email hello@sassy-kitty.com with your order number, a description of the issue, and, where possible, photos or video of the item, packaging, and shipping label.
If there is a confirmed issue with your order, we will work with you to make it right. Depending on the situation, this may include a replacement, refund, or another appropriate solution at no extra shipping cost to you.
Lost or Undelivered Orders
If your order is confirmed lost in transit or not delivered, we will work with you to make it right in accordance with our Shipping Policy and applicable law.
Depending on the situation, this may include a replacement, refund, or another appropriate solution.
Exchanges
The fastest way to get what you want is to return the item you have. Once the return is accepted, you can place a separate order for the new item.
Sale Items and Gift Cards
Sale items and gift cards are final sale and cannot be returned for change-of-mind reasons, unless required by applicable law.
This does not affect your rights if an item is damaged, defective, incorrect, not delivered, or otherwise covered by consumer protection laws.
Refunds
We will notify you once we’ve received and inspected your return, and let you know whether the refund is approved.
If approved, you’ll be refunded to your original payment method within 10 business days. Please remember that banks, credit card companies, and payment providers may need additional time to process and post the refund.
If more than 15 business days have passed since we approved your refund, contact us at hello@sassy-kitty.com.
European Union 14-Day Cooling-Off Period
If your order is shipped to the European Union, you may have the right to cancel or return your order within 14 days, for any reason and without giving a justification.
You generally have 14 days from receiving your order to notify us that you wish to cancel, and another 14 days to send the item back.
Items must be returned in the same condition as received, with any included accessories and original packaging where reasonable. You may inspect the item as you would in a physical store, but you may be responsible for any loss in value caused by handling beyond what is necessary to inspect it.
Where the EU cooling-off right applies, standard outbound delivery charges will be refunded as required by law. Additional costs for premium or express shipping may not be refundable unless required by law.
Your Legal Rights
Nothing in this policy limits any rights you may have under applicable consumer protection laws.
If any part of this policy conflicts with your legal rights, your legal rights will apply.